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Terms & Conditions

Nature Biotech Co., Ltd. is determined to deliver quality products to your hands with all products guaranteed (Only purchased from the company). Terms, policies, and conditions that appear on this website are only applicable for online purchases via www.naturebiotec.com, The company will not accept change or return of the product for purchases from other channels regardless of any circumstances.

Shipping terms

    1. 1. Free delivery for receipts with orders of 1,000 baht or more
    • Bangkok and its surrounding provinces within 2-3 business days (except Saturday-Sunday And public holidays) from the date the order is complete
    • Upcountry within 4-5 business days (except Saturday-Sunday And public holidays) from the date the order is completed

2. In the event that the purchase amount is less than 1,000 baht, the shipping fee will be 100 baht, both in Bangkok and other provinces

Order cancellation policy

1. Exchanging product

    • The company will exchange products only if the product is damaged within 7 working days since the customer signed to receive that product. If the product is returned after the mentioned date and time, the company reserves the right to not accept the change.
    • In the case of a product exchange, If the new product is worth less than the original amount, the company reserves the right to not refund the difference from the value of goods. However, if the new product has more value than the original, customers are required to pay the difference. The returning product must not be opened from the damaged packaging.
    • The company reserves the right to refuse the exchange of every product in the special price campaign, giveaway items, discounted products or other promotional activities, except for damage caused by transportation and the returning product must not be opened from the damaged packaging.
    • Exchange product that qualifies for an exchange according to the mentioned conditions can be exchange directly at Nature Biotech Company Limited, 134/4 Moo 5, Bangkadi Industrial Park, Tiwanon Road, Bangkadi Subdistrict, Mueang Pathum Thani District, Pathum Thani 12000 or contact 02-501-1515
    • The buyer is responsible for the shipping costs for exchanging the product.

2. Returning product

    • The company reserves the right to refuse product return under all circumstances except in cases where the customer develop an allergic reaction from the company’s products
    • In the case of returning products due to allergies, the company reserves the right to accept the return of only the initial purchase. If the customer continues to purchase the same product and then return it again, the company will not accept the products under any circumstances.
    • The returning product must not be less than 80 percent of the total amount of the product.
    • The return amount will be based on the purchase order. In the event that there are giveaway items associated with the returning product, the customer must return the free item as well. In case of not returning the free item, the company will deduct the giveaway item value from the purchase amount.
    • The returning product that qualifies for a return according to the mentioned conditions can be returned directly at Nature Biotech Company Limited, 134/4 Moo 5, Bangkadi Industrial Park, Tiwanon Road, Bangkadi Subdistrict, Mueang Pathum Thani District, Pathum Thani 12000 or contact 02-501-1515
    • The buyer is responsible for the shipping costs for returning the product. he company reserves the right to refuse a request for product return instead of a product exchange under all circumstances.

Refund policy

The company will refund the product price to the customer in the event that the company is unable to deliver products to the order or in the event that the customer develops an allergic reaction to the company’s products. All orders must be made through naturebiotec.com only.

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